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General questions route to hello@burna.ai and Burna routes internally. Role-specific paths below for design partnerships, investors, press, security, accessibility, patient and family questions, and careers.
Careful response over fast response. For a faster turnaround, note it in the subject line and Burna will adjust.
For press and accessibility. Two business days for design partnership and commercial inquiries. 48 hours for security and responsible disclosure.
Across five councils review the work. Oncologists, pharmaceutical executives, regulatory scientists, informaticists, and operators.
Takes the first conversation on design partnerships, investor introductions, and strategic partners.
Each path lists the right inbox and what to expect. For a faster turnaround, note it in the subject line and Burna will adjust.
For design partnership conversations, investor introductions, strategic partnerships, or a direct check-in with Nnenna John, Founder and CEO. For commercial pharma or CRO conversations, the Protocol Safe team often joins.
15 minutes. First conversation.
For cancer centers, hospitals, and validation studies. For pharma and biotech sponsors (Protocol Safe, upstream attribution, postmarket pharmacovigilance, gene therapy long-term follow-up). For CRO white-label (sponsor-tenant delivery, RFP differentiation, commercial conversations).
First response within 2 business days.
For seed SAFE, Series A, strategic partners, and board introductions. The seed round is open to accredited and non-accredited physician LPs on WeFunder (Reg D 506B), $25K minimum check. Full investor brief at /investors.
First response within 2 business days.
For security reviews, compliance questionnaires, and responsible disclosure. Public trust statement at /it-and-security. Engine architecture detail at /engine.
Acknowledged within 48 hours.
For interviews, quotes, briefings, and embargoed news. Press kit, fact sheet, logos, and founder bio at /press. Same-day response for breaking news on request; include "Urgent" or "Embargoed" in the subject line.
First response within 1 business day.
Burna does not provide direct patient care and cannot answer medical questions. For patients or family members on a clinical trial who want to understand how the platform works in their care, the conversation lives with the care team. For researchers interested in the PRO-CTCAE patient portal or CareVid, see /patients.
First response within 3 business days.
For WCAG 2.2 AA questions, assistive technology compatibility, and format requests.
First response within 1 business day.
Burna is a small focused team. For people building in oncology safety, the door is open. A note to nnenna@burna.ai also reaches the Founder and CEO directly.
First response within 3 business days.
For anything that does not fit a path above. Burna routes internally.
First response within 3 business days.
For in-person meetings, reply to the relevant inbox and Burna will coordinate time zones and venues.
For conference introductions (ASCO, ESMO, ASH, SABCS, DIA, Bio-IT World, HIMSS), email press@burna.ai or hello@burna.ai and Burna will confirm who from the team is on-site.
For a faster turnaround, note it in the subject line. The targets below are standard cycles.
For procurement and IT review, the 5-page Architecture and Implementation Brief is at security@burna.ai. For design partnership, partnerships@burna.ai. For investor diligence, nnenna@burna.ai. For press, press@burna.ai.
Book a 30-minute conversation →Subscribe to the quarterly safety and data quality briefing. Validation readouts, platform updates, and conference timing only. No tracking beacons, no marketing email cadence.