Cookie Policy
5 Dec 2025
We use cookies and similar technologies to make BurnaAI work better for you. This policy explains what cookies are, how we use them, and how you can control them.
Your choices matter to us. You can adjust your cookie preferences anytime using the tools we provide.
What Are Cookies?
Cookies are small text files that websites store on your device when you visit them. They help websites remember your preferences, keep you logged in, and understand how you use the site.
Similar technologies we use:
Local Storage: Stores data on your device for better performance
Web Beacons: Track email opens and page views
Session Replay: Records interactions to improve usability
Device Fingerprinting: Identifies devices for security purposes
Types of Cookies We Use
Essential Cookies (Always Active)
Purpose: Make our website and platform work properly
Legal Basis: Contract performance and legitimate interest
Retention: Session to 12 months
What they do:
Keep you logged into your BurnaAI account
Enable secure payment processing
Provide core platform functionality
Prevent fraud and ensure security
You cannot opt out of these without affecting functionality.
Analytics Cookies (Your Choice)
Purpose: Help us understand website usage and improve performance
Legal Basis: Legitimate interest (with opt-out) or consent
Retention: Up to 26 months
What they do:
Track page views and user interactions
Measure website performance
Identify technical issues
Test new features
Third parties: Google Analytics (IP anonymized), Hotjar, FullStory
Preference Cookies (Your Choice)
Purpose: Remember your choices and settings
Legal Basis: Legitimate interest
Retention: Up to 24 months
What they do:
Save your language preferences
Remember dashboard settings
Store communication preferences
Maintain accessibility options
Marketing Cookies (Your Choice)
Purpose: Show relevant BurnaAI information across the internet
Legal Basis: Consent only
Retention: Up to 24 months
What they do:
Display targeted ads on other websites
Measure marketing campaign effectiveness
Provide personalized content
Enable cross-device tracking
Third parties: Google Ads, LinkedIn, Facebook, HubSpot
How We Use Cookies
On Our Website
Improve performance and user experience
Understand which content is most helpful
Ensure security and prevent fraud
Provide customer support
On Our Platform
Maintain secure login sessions
Enable clinical documentation features
Support EHR integrations
Optimize platform performance
Important: All clinical data analysis uses only de-identified information.
Third-Party Services
We work with trusted partners who may use cookies:
Customer Support
Zendesk - Help center and support tickets
Remember your support history
Enable live chat functionality
Payment Processing
Stripe - Secure billing and payments
Process payments securely
Prevent payment fraud
No payment card details stored in cookies
Marketing and Analytics
Google Services - Analytics and advertising
HubSpot - Customer relationship management
LinkedIn/Facebook - Professional and social media advertising
Session Recording
FullStory - User interaction recording for platform improvement
Opt out: https://www.fullstory.com/optout/
All third parties bound by strict data protection agreements.
Your Cookie Choices
Cookie Preference Center
Easy control at your fingertips:
Toggle different cookie categories on/off through browser settings
Update your choices anytime
Changes take effect immediately
Browser Settings
Control cookies in your browser:
Chrome: Settings → Privacy and Security → Cookies
Firefox: Settings → Privacy & Security → Cookies
Safari: Preferences → Privacy → Cookies
Edge: Settings → Cookies and site permissions
Advertising Opt-Outs
Stop targeted ads:
Google Ads: https://adssettings.google.com/
Industry Tools: http://www.aboutads.info/choices/
Global Privacy Control
Automatic opt-out: If your browser sends a Global Privacy Control signal, we automatically respect that choice.
Legal Basis and Rights
GDPR Compliance (EU/EEA/UK/Switzerland)
Legal basis for cookie processing:
Consent: Marketing and non-essential analytics cookies
Contract Performance: Login and payment processing
Legitimate Interest: Security, essential analytics, preferences
Your rights:
Access: Know what cookies collect about you
Correction: Update inaccurate information
Deletion: Request removal of cookie data
Objection: Object to legitimate interest processing
Withdrawal: Remove consent for marketing cookies anytime
CCPA Rights (California)
Know: What personal information cookies collect
Delete: Request deletion of cookie information
Opt-Out: Stop "sale" of information through advertising cookies
Non-Discrimination: Same service quality regardless of choices
How to Exercise Rights
Contact us:
Email: hello@burna.ai
Response time: 30 days maximum
International Transfers
Data may be transferred internationally with appropriate safeguards:
EU-US Data Privacy Framework compliance
Standard Contractual Clauses for business relationships
Encryption and access controls for all transfers
Primary processing: United States (HIPAA-compliant facilities)
Healthcare Data Protection
HIPAA Compliance
Important: Cookies on our website do NOT collect patient health information.
Clinical data separation:
Patient data processed separately under HIPAA
Business Associate Agreements cover all clinical information
Marketing cookies never access healthcare data
Cookie practices don't affect your HIPAA compliance
For Healthcare Organizations
Disable non-essential cookies without affecting clinical functionality
All patient data protection covered by separate agreements
Cookie practices comply with healthcare regulations
Data Retention
How long we keep cookie information:
Session Cookies: Deleted when you close your browser
Essential Cookies: Up to 12 months
Analytics Cookies: Up to 26 months
Marketing Cookies: Up to 24 months
Preference Cookies: Until you delete your account
Automatic deletion:
Scheduled removal at expiration
Immediate deletion when you withdraw consent
Complete removal when you close your account
Children's Privacy
Age restrictions:
Platform not intended for users under 18
Enhanced protections for verified minors
Parental consent required where applicable
Limited cookie functionality for children
If you believe a child has provided information, contact us immediately.
Updates to This Policy
When We Make Changes
New cookie technologies
Legal requirement changes
Service improvements
How We Notify You
30-day advance notice for material changes
Email notification to registered users
Website banner for significant updates
Updated effective date clearly posted
Liability and Legal Framework
Governing Law
This policy is governed by Tennessee state law.
Limitations
BurnaAI is not responsible for:
Third-party cookie practices
Service disruption from cookie blocking
Third-party data breaches
Changes to partner cookie functionality
Maximum liability limited to fees paid in preceding 12 months.
Dispute Resolution
Direct contact: hello@burna.ai (30-day response)
Mediation: American Arbitration Association
Arbitration: Binding individual arbitration (no class actions)
Contact Us
Privacy Questions
BurnaAI Privacy Team
Email: hello@burna.ai
Technical Support
For cookie-related issues:
Email: hello@burna.ai
Live Chat: Available on website
Regulatory Contacts
EU Users: Contact your local Data Protection Authority
California Users: California Attorney General's Office
UK Users: Information Commissioner's Office (ICO)
Want to manage your cookie preferences? Contact us anytime at hello@burna.ai.
Questions about healthcare data? All patient information is protected separately under our HIPAA compliance program - cookies don't affect clinical data.
This Cookie Policy is effective as of September 01, 2025.